Question 1

Do you ship overseas?

Accepted Answer

At the moment, we only ship to the UK. See below for more info on delivery times.

UK Mainland | Royal Mail Delivery | 2 working days

Ireland / Northern Ireland | Tracked Delivery | 3 to 5 working days

Channel Islands / Isle of Wight / Isle of Man / Highlands | Tracked Delivery | 3 to 5 working days

Question 2

Do the products come with a guarantee?

Accepted Answer

Alfresco Chef guarantees its wood fired ovens and their components to be free from defects in materials and workmanship for up to 3 years. Check out our Warranty page for more info on this.

Question 3

What makes your wood-fired ovens different from conventional ovens?

Accepted Answer

Our wood-fired ovens offer superior heat retention, faster cooking times, and the ability to reach much higher temperatures than conventional ovens. They also impart a distinct smokey flavour (subject to the fuel used) to food and allow for versatile cooking methods.

Question 4

Can I use a wood-fired oven for more than just pizza?

Accepted Answer

Absolutely! While pizzas are popular, wood-fired ovens are versatile and can be used for baking bread, roasting meats and vegetables, grilling, and even slow-cooking stews. Refer to our blog for more info - What More Can I Cook?

Question 5

How much space do I need for a wood-fired oven?

Accepted Answer

Space requirements depend on the model. Our smallest countertop models require little space as is portable with small legs. While larger freestanding models will need more space (BBQ sort of size). Refer to our oven comparison for all sizes.

Question 6

What type of wood should I use in my oven?

Accepted Answer

Hardwoods like oak, maple, or fruitwoods (apple, cherry) are ideal. Avoid using softwoods or treated lumber, as they can impart unpleasant flavours and potentially harmful chemicals. TIP: Ensure all fuel, logs and kindling is as dry as possible before use.

Question 7

How long does it take to heat up a wood-fired oven?

Accepted Answer

Heating times vary by model and desired temperature. On average, it takes about 15-20 minutes to reach pizza-cooking temperatures. Though if you use a fire lighter times can be reduced.

Question 8

How do I clean and maintain my wood-fired oven?

Accepted Answer

Regular maintenance includes removing ash after each use, occasionally cleaning the oven floor with a brush, and checking for any cracks or damage. We provide detailed care instructions with each oven.

Question 9

What temperatures can your ovens reach?

Accepted Answer

Our ovens can reach temperatures up to 1000°F (538°C), with most cooking done between 500-900°F (260-482°C). It is not advised to go hotter than this, though this is certainly possible. Higher temperatures than this can cause damage.

Question 10

How energy-efficient are wood-fired ovens?

Accepted Answer

Wood-fired ovens are highly efficient due to their excellent heat retention. Once heated, they can maintain cooking temperatures for hours with minimal additional fuel. An example, our Naples oven will be able to cook 10 pizzas with 5-6 logs and maintain heat of 350C+ for hours.

Question 11

How can I get support if I have issues with my oven?

Accepted Answer

Our customer support team is available via phone, email, and chat. Please do email us at info@thealfrescochef.co.uk

Question 12

How should I cure (or season) my oven before use?

Accepted Answer

When you first buy a wood-fired oven, it's important to properly season it before use. This process, also known as curing, helps protect the oven materials, improves its performance, and prepares it for cooking. Here's a general guide on how to season a new wood-fired oven:

Clean the interior:

Remove any debris or dust from manufacturing and shipping.
Wipe down the interior with a damp cloth.

Start with small fires:

Begin with 2-3 small fires over 2-3 days.
Use kindling and small pieces of hardwood.
Keep these fires burning for about 1-2 hours each.

This gradually heats the oven and starts to dry out any moisture.

Gradually increase fire size:

Over the next few days, slowly increase the size of your fires.
Burn for longer periods, around 3-4 hours each day.
Aim to raise the oven temperature each day.

High-temperature curing:

After about a week of gradually larger fires, build a larger fire.
Aim to get the oven temperature to around 700-900°F (370-480°C).
Maintain this temperature for several hours.

Apply oil to the cooking floor (for some ovens):

Once the oven has cooled slightly but is still warm, apply a thin layer of flaxseed oil or another high-temperature cooking oil to the oven floor.

This helps create a non-stick surface and protects the material.

Final high-heat burn:

After oiling, do one more high-temperature burn to set the oil.

Let it cool slowly:

Allow the oven to cool down naturally after each firing.

Important notes:

Be patient. Proper seasoning can take 1-2 weeks.

Never use water to cool down the oven, as this can cause damage.

Ensure proper ventilation during this process.

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